Terms of Use

Effective: November 1, 2025

Provider: Mufus Software

Overview

These Terms govern your use of Mufus Software’s mobile and web apps for sports-club reservations in Serbia (e.g., padel/tennis/other courts) including any related features (notifications, balances where available) and support channels (the “Services”). By using the Services, you agree to these Terms and to our Privacy Policy.

Who’s who

• Mufus Software provides and operates the platform.

• Each Club is independent and controls its own pricing, availability, house rules, cancellation/no-show penalties, and (if it chooses) advertising in its branded app. A booking is a contract between you and the Club; Mufus Software is not a party to that rental contract and is not a seller of sports services.

Eligibility & minors

You must be able to form a binding contract and follow applicable age rules:

• Serbia: 15+ to use on your own; under 15 requires verified parental/guardian consent.

• U.S. (COPPA): not directed to under-13.

Apple’s “13+” content rating is a content label only and does not override legal age rules.

Accounts, verification, accuracy

You must provide accurate information and keep verification codes secure. We may require SMS or email code verification to access or continue using the Services. You’re responsible for all activity on your account.

Bookings, cancellations, and refunds

• Clubs set their booking, cancellation, refund, and no-show policies; these are shown in-app or on the club’s page.

• Mufus Software implements the Club’s posted policy in the platform. Disputes about a booking, refund, penalty, or facility access must be resolved with the Club; Mufus Software can provide technical records to help resolve issues.

Payments

• Clubs decide how payment is collected (on-site, online, or through a bank gateway such as Raiffeisen Bank API for certain club apps).

• When you pay online, you authorize the applicable payment processor/bank to charge your selected method.

• Mufus Software is not a bank, money transmitter, or payment processor and does not store card numbers. Settlement to Clubs occurs under Mufus Software–Club B2B arrangements or the Club’s own gateway terms.

Balances / stored value (where available)

Some club apps may show a user balance (stored value):

• Balances are limited, revocable, non-transferable stored value usable only for bookings/fees within the relevant app/club; they are not a bank account, not interest-bearing, and not cash-redeemable unless required by law or expressly stated by the Club.

• We and/or the Club may freeze, adjust, debit, or void balances to correct errors, apply valid penalties/fees, address suspected fraud/abuse, or enforce policies.

• We may change, suspend, or discontinue balance features at any time; we’ll give reasonable notice where feasible.

Service communications

We send service messages (e.g., confirmations, reminders, changes) via SMS and/or email. We do not send marketing messages unless you or a Club opts in.

Acceptable use

You agree not to:

• circumvent booking rules/penalties, create fake accounts, harass others, or misuse the Services;

• interfere with security or attempt to probe/scan our systems;

• scrape, reverse engineer (except to the extent allowed by law), or use automated means outside documented flows;

• upload unlawful content or violate others’ rights.

Enforcement. To the extent permitted by law, we may suspend or terminate access, ban users, and delete accounts at our discretion, with or without notice and with or without a stated reason. We may retain minimal identifiers (e.g., phone/email and ban flags) after account deletion if necessary to enforce bans, prevent fraud/abuse, resolve disputes, or comply with law (see Privacy Policy).

Third-party tools, ads, and links

Mufus Software does not run ads in Mufus Software-controlled builds. Clubs may add advertising or marketing SDKs in their own branded apps and are solely responsible for those tools and for obtaining any legally required consent. The Services may link to or integrate third-party sites or services (including payment processors and SMS delivery). We are not responsible for third-party terms, content, or failures.

Intellectual property

The Services and all related software, UIs, and content are owned by Mufus Software or our licensors and licensed to you for personal, non-transferable use to book facilities. Club names and logos are the property of their respective owners. You may not copy, modify, distribute, or create derivative works except as allowed by these Terms or applicable law.

Changes to the Services

We may modify, suspend, or discontinue any feature (including balances) at any time. If we make material changes that negatively impact your use, we’ll aim to give advance notice where reasonable.

Termination

You can stop using the Services at any time and request account deletion in-app (where available) or by emailing contact@mufussoftware.com from your registered contact. We will process verified deletions within 30 days (see Privacy Policy for minimal retention needed to comply with law or enforce bans). We may terminate or suspend the Services or your account per Section 9.

Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties (express, implied, or statutory), including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation or that defects will be corrected.

Limitation of liability

To the maximum extent permitted by law, Mufus Software will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Services or these Terms. Our total aggregate liability to you is limited to the greater of €100 or the amount you paid to Mufus Software (if any) in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

Indemnity

You agree to defend, indemnify, and hold harmless Mufus Software from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Services, your content, or your violation of these Terms or applicable law.

Privacy

Your use of the Services is also governed by our Privacy Policy (which explains, among other things, what we collect, how we use SMS/email, where we host data—Hostinger Germany, EEA—and your deletion/objection rights).

Governing law & venue

These Terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-laws rules. The competent courts in Belgrade, Serbia have exclusive jurisdiction and venue over any dispute, subject to any mandatory consumer-protection rules that apply to you.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll notify you in-app or by email before they take effect. Your continued use after the effective date constitutes acceptance.

Miscellaneous

• Severability. If any provision is invalid or unenforceable, the rest remain in effect.

• Assignment. You may not assign these Terms without our prior written consent; we may assign them as part of a merger, acquisition, or sale.

• No waiver. Our failure to enforce a provision is not a waiver.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Mufus Software regarding the Services.

Contact: contact@mufussoftware.com